Shareholders action against Apple filed

It's another one from the category of 'shareholders take revenge'... ...more

Carriers cool on iTunes phone

More details have emerged about the delayed release of the iTunes-enabled Motorola mobile phone. Yesterday we reported that a disagreement on launch policy was to blame, with Motorola wanting to announce this week while Apple wants to wait until a network carrier is ready to begin selling the phone. Since then it has emerged that network operators may be reluctant to carry the phone while revenues from music downloads sales are exclusively Apple's, despite Motorola's insistence that carriers are queuing up to sell the phone. ...more

Sitedigger shines light on exposed corporate data

While most companies are only too happy to have their websites indexed by the likes of Google and have the pages appear on the results pages of the major search engines, sometimes the process can go a bit too far. Sometimes web pages containing sensitive company information intended for the eyes of employees or partners only, is accidentally spidered by a search engine bot and appears for all the world to see. Google's cacheing technology then makes it difficult to remove. ...more

BT promises to give competitors equal access to its local network

BT is promising to slash prices and give competitors equal access to its local network providing Ofcom promises to roll back regulations governing its behaviour in the market. The proposals were part of BT's response to Ofcom's Strategic Review of the Telecoms market. Today was the final day for responses to Phase 2 of Ofcom's review set out last November. ...more

Mobile tech drives customer service success

Bigger businesses are still outpacing their smaller peers when it comes to responding to customer queries quickly, but it doesn't have to be like that claims new research Smaller businesses risk being left in the shade by their larger counterparts when it comes to responding to customer queries quickly, claims research published today. In the past year, smaller players have been binned by at least four customers each, racking up tens of thousands of pounds in losses. But technology, particularly mobile solutions, could help redress the balance, according to the T-Mobile-commissioned YouGov survey. ...more